Federal Nursing Home Administrator Practice Exam

Which statement best describes the nurse supervisor's stance on communication within the nursing department?

1. She values informal communication equally

2. She prioritizes formal communications exclusively

3. She is open to all forms of communication

4. She is unaware of the staff dynamics

The correct answer is: She prioritizes formal communications exclusively

The notion that the nurse supervisor prioritizes formal communications exclusively highlights a structured approach to communication within the nursing department. This perspective emphasizes the importance of established protocols and documented exchanges, which can enhance clarity and accountability in interactions. Formal communication typically includes written memos, official meetings, and standardized reports, all of which can help to ensure that important information is consistently conveyed and understood among staff members. This approach can be critical in a healthcare setting, where clear directives and responsibilities are essential for maintaining quality care and safety for residents. Relying solely on formal communication may foster a sense of professionalism and reliability within the team. It may also help minimize misunderstandings that can arise from informal chats, ensuring that all team members are on the same page regarding policies, procedures, and expectations. While it is beneficial for a communication strategy to include multiple channels, the emphasis here is specifically on the priority given to formal communication. This does not inherently discount other forms but indicates a clear preference that aligns with ensuring organized and consistent management within the nursing department.