Federal Nursing Home Administrator Practice Exam

What is the administrator's likely response to a DON who restricts communication to formal channels only?

1. Encouragement of formal communication

2. Anticipate problems arising

3. Support the new policy

4. Instruct nurse staff to comply

The correct answer is: Anticipate problems arising

The likely response of the administrator to a Director of Nursing (DON) who restricts communication to formal channels only would be to anticipate problems arising. Effective communication in a nursing home setting is crucial for ensuring quality care, fostering teamwork, and addressing issues promptly. When communication is limited to formal channels, it may hinder the free flow of information, create misunderstandings, and lead to a less collaborative environment. By anticipating problems, the administrator demonstrates an understanding of the potential negative impact such a restriction can have on staff morale, patient care, and overall facility operations. A responsive administrator would recognize that open and informal communication can often lead to quicker resolutions and enhanced relationships among staff members. Thus, anticipating these problems highlights the importance of maintaining open lines of communication within the facility. Encouragement of formal communication, support for the new policy, and instructing the staff to comply do not address the broader implications of limited communication and may overlook the potential for issues that could arise, such as staff disengagement or decreased quality of care.