Federal Nursing Home Administrator Practice Exam

What does it indicate if a department head is surprised that an employee only heard positive feedback?

1. The feedback method is generally effective

2. There may be a communication gap

3. The employee is selective in hearing

4. He needs to adjust his communication style

The correct answer is: There may be a communication gap

When a department head is surprised that an employee only heard positive feedback, it suggests that there might be a communication gap. This scenario indicates that the department head may be providing a mix of feedback, both positive and constructive, but the employee is either not receiving or not recognizing the critical components of that feedback. This situation points to a potential disconnect in how communication is occurring within the team. A communication gap can stem from various factors, such as the employee’s misunderstanding of feedback, differences in perception, or even the environment of the workplace where feedback is provided. It's crucial for feedback to be clearly conveyed and understood; otherwise, employees may form an incomplete picture of their performance. Recognizing this gap can prompt further investigation into the feedback process, allowing the department head to ensure that communication is clear, comprehensive, and constructive for all team members. Other options do not address the underlying issue of miscommunication as effectively. While the effectiveness of the feedback method, the employee’s selective hearing, or the need to adjust communication style could be aspects of the situation, they do not directly pinpoint the surprise expressed by the department head regarding the employee's perception of feedback. Understanding and bridging the communication gap is pivotal for fostering an environment of open dialogue and continuous improvement.