Federal Nursing Home Administrator Practice Exam

What can be inferred about an administrator who makes corrections on the spot during MBWA?

1. They are highly skilled in management

2. They have misunderstood MBWA

3. They are ineffective in their role

4. They regularly engage with staff

The correct answer is: They have misunderstood MBWA

An administrator making corrections on the spot during Management by Walking Around (MBWA) suggests a misunderstanding of the MBWA approach, which is centered around observation, informal interaction, and support rather than direct correction or immediate intervention. MBWA is meant for fostering communication and gathering insights about operations rather than micromanaging. By focusing on making corrections instantly, it undermines the primary purpose of MBWA, which is to enhance relationships and create a culture of open dialogue. The other options also provide valuable context for understanding MBWA; a highly skilled administrator would use MBWA to listen and learn from staff rather than correct them immediately, while effective leaders often engage with staff regularly to build rapport and trust. However, immediate corrections divert from the intent of building relationships through supportive engagement. Therefore, the act of making corrections on the spot during MBWA indicates a misunderstanding of its principles.