How can policies best be described?

Policies are best described as general and flexible statements that guide thinking because they provide a framework for decision-making and behavior within an organization. Unlike rigid mandates or specific instructions that may dictate exact procedures, policies allow for interpretation and adaptation to various situations. This flexibility is essential in dynamic environments like nursing homes, where staff must often make judgment calls based on individual circumstances and resident needs.

By serving as guiding principles, policies foster a culture of accountability and empowerment among employees, enabling them to operate within established guidelines while still exercising professional discretion. This approach ensures that the intent of the organization's goals is maintained while accommodating the complexities of day-to-day operations.