Answering the phones and resident call bells with common courtesy is an example of what type of behavior?

Answering the phones and resident call bells with common courtesy exemplifies customer service because it directly addresses the needs and expectations of residents and their families. Effective customer service in a nursing home setting involves not only providing assistance but also fostering a welcoming and respectful environment. Practicing good customer service can enhance residents' experiences, ensuring they feel valued and cared for.

This behavior also requires active listening, responsiveness, and maintaining a positive attitude, all of which are integral components of excellent customer service. By prioritizing courteous interactions, the staff demonstrates commitment to meeting the residents' emotional and social needs, which is essential for their overall well-being and satisfaction.

While professionalism and common sense may play a role in how one communicates and interacts, the specific act of answering calls courteously is best encapsulated within the framework of customer service.